AI Agent For Support Cosupport AI

CoSupport AI is a customer support platform with two complementary tools. Its AI Agent uses a company’s help content and past tickets to handle recurring requests, such as account access, order updates, billing questions, and product troubleshooting. It can take actions through an API and pass cases to a person when they fall outside its scope. The AI Assistant helps support agents work on those conversations with suggested replies, summaries, translations, and proposed resolutions. Teams can use CoSupport AI within supported helpdesks or deploy it as a website widget. It supports chat, email, voice, and social channels, responds in more than 120 languages, and can process information in attachments such as images, videos, and documents. Setup involves connecting a helpdesk, knowledge base, and business systems before testing the platform on live traffic. The free pilot runs for 30 days and includes 1,000 AI responses. After the pilot, the AI Agent is priced per ticket it resolves; teams can also request a quote for a service that adds human support to the same queue.