HelpDesk

HelpDesk is a browser-based support platform that brings email, live chat, Messenger, WhatsApp, and SMS into a shared inbox. Conversations remain connected as customers move between channels, while teams can assign tickets, use private notes, detect collisions, and organize work through shared views. Its AI features support both self-service and agent productivity. The AI Agent answers routine questions from help-center content, product documentation, URLs, and uploaded files, then hands complex cases to a person with context. Reply suggestions, ticket summaries, text improvements, language detection, tag suggestions, and similar-ticket recommendations reduce repetitive work. Teams can also create rules for assignment, prioritization, tagging, follow-ups, canned replies, and SLA workflows. HelpDesk includes reporting for ticket volume, response times, resolution trends, workload, feedback, and AI-agent performance. Workflows connect the help desk to tools such as Shopify, Salesforce, and HubSpot, as well as webhooks and API endpoints. It is positioned for customer support, IT help desk, SaaS, small-business, and enterprise teams that need multichannel service with structured ticket management.