ChatNode

ChatNode helps teams build AI agents for customer service using information from their websites and other business materials. A setup workflow starts with importing knowledge, documents, or URLs, then configuring the agent’s brand voice and policies before connecting it to customer channels. Website sources can be crawled, including selected linked pages, and retrained when content changes. The agents can handle common questions and status checks, while custom API actions support tasks such as capturing leads, booking through Calendly or Cal.com, and processing Stripe billing. When a conversation needs a person, ChatNode can pass it to a live agent with the conversation context. Teams can embed the agent on a website and connect channels and services such as Slack and Notion. Analytics help track satisfaction, frequent topics, volume, deflection, and action success so teams can improve prompts and flows. A permanent free plan includes one chatbot, a monthly allocation of 35 credits, and limits on files and URLs. Paid tiers add AI actions, additional agents and credits, integrations, retraining, team capacity, and branding options. This makes ChatNode relevant to customer support and marketing teams that want to automate routine interactions while retaining a human escalation path.