Octocom

Octocom is a customer support and sales platform for consumer businesses, with a particular focus on ecommerce. Its AI agents handle conversations across channels including website chat, email, social media, and phone, using connected catalog, order, and policy information to answer questions and take action. A business can connect its storefront and knowledge sources, configure the agent’s tone and operating rules, and decide when a conversation should pass to a person. Depending on the connected tools and configuration, an agent can track orders, update addresses, process returns or refunds, and recommend products. Action limits and escalation conditions let teams define when approval or human attention is needed. Octocom includes a shared help desk for people and AI agents, and can also work alongside existing help desks. Its integrations include Shopify, WooCommerce, BigCommerce, and Magento. Teams with custom requirements can use API or Python actions, while analytics help them review conversation volume and agent performance. The platform suits ecommerce support teams that want to manage routine service requests and product questions while retaining a route to human support for exceptions.